sorry guys i know you are sick of hearing about this, but heres the email/complaint i sent them.
i dont know what else to do
"I purchased a T in the Park weekend camping ticket with bus extra. A few weeks later a receive an email from ticket master stating
"
Dear Ticketmaster Customer,
We are writing with regards to the transport tickets you have purchased for T in the Park 2008.
Although you have already paid for your travel you must still pre-book your journey as soon as possible by clicking on the following link; http://www.citylink.co.uk/tinthepark.html
For information on the booking process click on the following link; http://www.citylink.co.uk/tintheparkTMzones.html
Thank you for booking with Ticketmaster, we hope you enjoy the event!"
This email was sent out on the 21st of june when the closing date to reserve a space on the bus was the 15th of June. I phoned ticket master intermediately (on the 21st on June) and spoke to a Mike who asked me to forward the email and he would have a little look into it. Placing me on hold, he came back and explained that "the guy who usually deals with the emails that get sent is actually off today, so i will email him and telephone you later on today to sort this out". Mike did not call me back. Again i phoned ticket master and luckily i got through to Mike again (now on the 24th) he apologised for not getting back to me and stated that he had not heard anything back from the person who he sent the email to, unwilling i left it there stating that i needed this sorted as the bus that all of my friends were traveling on was going to get filled and i would need to travel myself which is not what i wanted to do.
Now after waiting a week i finally got an automated system leaving me a message saying that i had another 3 days to book my bus ticket with the same reference number. Again i go on to the citylink website and still the reference number is not working. Again i call ticket master (on the 4th of july) and this time i get through to a Dom, now he states that again the person that deals with this is off today (imagine that) and that he would call me back. I explain that the bus that i wanted to travel in was now full and i would need to arrange another form of transport so just wanted my money back. I had waited for this to get sorted and nothing was being done about it. I had bought something from ticket master and received nothing in return. He states that i cannot get a refund. I ask to speak to a manager, he puts me on hold, comes back and explains that he is sorry, there is nothing we can do today he needed to email the "account managers" and then call me back. Without confirming my contact details he ends the call.
Now i am leaving for this festival in less than a week. I have no bus ticket and no camping tickets sent to me. The tickets for the buses are and have been on sale for weeks and i cannot purchase one because Ticket master is refusing to give me back my money that i gave them to reserve one for me.
I am not happy with the service generally and also the speed at which you deal with obvious mistakes on your part. I Have lost trust in both Ticketmaster and City link who, between them, cannot seem to book one simple bus journey. I have had to since arrange alternative means of getting to T in the Park because i do not want to arrive at mid day on the Friday (which is now the earliest bus tickets now available) on my own with all my things for camping. This was suppose to be an alternative to going away on holiday with my friends. I bought these tickets thinking that i would get to travel on the bus with my friends which would have been possible if i would have waited and bought the tickets separately through city link.
It seems placing my faith in ticket master for things to go smoothly has already ruined my weekend away.
I would like for someone to get in touch with me to tell me what is going to be done to rectify this problem and i would also like a refund for the bus tickets that i will now not being able to use.
It was quite an obvious mistake on Ticket Masters part. I was not in control of when that email was sent and since then this problem as still not been fixed.
I am not traveling on a later bus because of a mistake from this company."
*sigh*
