o2: some rare praise

Pier Angeli · 23rd July 2008, 9:05am

I'm an o2 customer and decided to go with their broadband when I moved into my flat as we use them at home and they've always been good. What great service!

I signed up for broadband on the Monday, they texted to let me know my order had been received and approximately when my router would be despatched. I received another text a few days later confirming my router would be despatched by the Wednesday and then another text saying my broadband would be activated on the Friday. Then they texted again to say that my router had been despatched and to expect it on the Thursday.

Installed my broadband on my PC and laptop on Friday with the CD (so easy that a five year old could follow it) and everything worked fine first time. Absolutely no problems with the speed or connection.

Then this morning I got a text to confirm they'd received the letter I sent them telling them my change of address and that they've changed my details. How efficient! Also, any time I've had to phone customer service they couldn't be more helpful. I've also never had any problems with my bills or basically any problems with o2 at all.

Ah, it's such a nice change to recieve good service!

Evapilotone · 23rd July 2008, 9:09am

I've never had any problems with them at all. I'm only using O2 for my mobile mind, but even when my phone broke, they had it sent back repaired within the week...
I've never found them anything but friendly and efficient, but some have told me nightmare after nightmare.

G the Director · 23rd July 2008, 9:49am

The only people i hear moaning about O2 is people that work for them.

Evapilotone · 23rd July 2008, 9:57am

Actually, come to think of it, those who have told me nightmares are those who are working or have worked with O2.

karbon14 · 23rd July 2008, 10:25am

i've been totally happy with them from the mobile side of things. really should see if they'll switch me from be to o2 for my t'internet to get it for cheaper though....

Baron Samedi · 23rd July 2008, 10:42am

Quote:

Originally Posted by karbon14

i've been totally happy with them from the mobile side of things. really should see if they'll switch me from be to o2 for my t'internet to get it for cheaper though....

We will - just get a MAC key from Be - you don't have to give the usual 3 months notice.

karbon14 · 23rd July 2008, 10:59am

wehey, i shall do that later, cheers.

Fren · 23rd July 2008, 12:14pm

I've never had a problem with o2. Have always been very helpful

Though i seem to see people giving praise to Orange. When i was with Orange i had nothing but trouble with them. It was because of them i switched to o2.

**djtoast** · 23rd July 2008, 12:17pm

Quote:

Originally Posted by Fren

When i was with Orange i had nothing but trouble with them. It was because of them i switched to o2.

From 1996 to about 2002 Orange were fantastic for me. After that they were absolute shite. Very glad to be giving my money to o2 instead now.

Although paying for o2 does make me think of Total Recall sometimes!

Danger · 23rd July 2008, 2:29pm

Quote:

Originally Posted by djtoast

From 1996 to about 2002 Orange were fantastic for me. After that they were absolute shite. Very glad to be giving my money to o2 instead now.

Although paying for o2 does make me think of Total Recall sometimes!

My sentiments exactly...even the total recall bit.

adrenalize · 23rd July 2008, 4:25pm

Quote:

Originally Posted by karbon14

wehey, i shall do that later, cheers.

Also, Speak to anyone of the lovely folk here that work for them(myself included) and we can get it for you for £7.50 a month no matter what package your on...

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