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1st June 2009, 10:25am
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#1 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| 02 insurance claim
What's generally the craic with 02's contracts and insurance?
I know if you break you're phone and you have insurance you pay £25 excess to get a new one/get it fixed or if its knicked, but what happens if you lose it?
Still £25? | 
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1st June 2009, 10:26am
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#2 | | Registered User Editor
Join Date: Nov 2003 Location: Glasgow
Posts: 9,137
| Re: 02 insurance claim
Quote:
Originally Posted by AWESOMEUS MAXIMUS  What's generally the craic with 02's contracts and insurance?
I know if you break you're phone and you have insurance you pay £25 excess to get a new one/get it fixed or if its knicked, but what happens if you lose it?
Still £25? | Yup. | |
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1st June 2009, 10:28am
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#3 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| Re: 02 insurance claim
word. | |
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1st June 2009, 11:09am
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#4 | | borte, ikke glemt
Join Date: Jun 2003 Location: Glasgow
Posts: 6,900
| Re: 02 insurance claim
It's baws.
I pay the premium insurance for my phone and I'm told it's still £25 to get anything put through it........not what I was told when I signed up with them but then as a string of a things are different to what I'd initially been told, I think the lassie in the shop musta been fucked when she was giving me info.
__________________ 
I'm neither a "glass is half empty" nor a "glass is half full" kinda guy...either way the glass needs topped up! | |
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1st June 2009, 11:11am
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#5 | | Registered User Editor
Join Date: Nov 2003 Location: Glasgow
Posts: 9,137
| Re: 02 insurance claim
I don't think it's too bad. £25 for a new iPhone after I dropped it down the stairs was a-ok with me. | |
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1st June 2009, 11:12am
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#6 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| Re: 02 insurance claim
If you think that's shite, wait till they force you to BUY the handset even if you are on a contract (think its coming in withing the next month).
That's right, no more free handsets...it's because they can't sell em. | |
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1st June 2009, 11:14am
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#7 | | Registered User Editor
Join Date: Nov 2003 Location: Glasgow
Posts: 9,137
| Re: 02 insurance claim
Quote:
Originally Posted by AWESOMEUS MAXIMUS If you think that's shite, wait till they force you to BUY the handset even if you are on a contract (think its coming in withing the next month).
That's right, no more free handsets...it's because they can't sell em. | What do you mean? Retailers are no longer subsidising handsets? That's a bit shite. May as well get a PAYG rather than a contract then - some pretty good minutes/texts deals going on. | |
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1st June 2009, 11:16am
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#8 | | What a floozy.
Join Date: Oct 2001 Location: Tradeston.
Posts: 14,884
| Re: 02 insurance claim
Aye, right.
I actually can't be bothered arguing with Chris, nevermind.
__________________ The whole world shines shit and calls it gold. LastFM | 
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15th June 2009, 11:48am
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#9 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| Re: 02 insurance claim
Quote:
Originally Posted by Jenpot Aye, right.
I actually can't be bothered arguing with Chris, nevermind. | Is that not's what's happening? It's more or less what I got out of what I was told by an 02 employee.
Also, £25 seems like a good deal now and I've gone and lost the replacement the following weekend....  | |
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15th June 2009, 11:52am
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#10 | | cromulent
Join Date: Jan 2002 Location: the icy heights
Posts: 5,870
| Re: 02 insurance claim
I'm the queen of losing my phone, I'm with Orange, the only time I've had to pay for a replacement was when left it for more then a day to report it as missing. The woman that had my phone also ran up £300 worth of calls that I was liable for  Other than that one occasion Orange have been brilliant, think it's like a tenner to get your new phone delivered and that's it. | |
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15th June 2009, 12:01pm
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#11 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| Re: 02 insurance claim
fucking some bastards been racking up international calls on my account - apparently I am not covered for these calls because they happened at 2am on a saturday night, and I didnt report it till after it.
Apparently Im only covered once Ive phoned up to bar it????
Fucking pish that, unacceptable.
What does my insurance actually cover me for? | |
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15th June 2009, 12:04pm
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#12 | | cromulent
Join Date: Jan 2002 Location: the icy heights
Posts: 5,870
| Re: 02 insurance claim
Quote:
Originally Posted by AWESOMEUS MAXIMUS fucking some bastards been racking up international calls on my account - apparently I am not covered for these calls because they happened at 2am on a saturday night, and I didnt report it till after it.
Apparently Im only covered once Ive phoned up to bar it????
Fucking pish that, unacceptable.
What does my insurance actually cover me for? | That's exactly what happened to me Sorry pal. What's the damage, is it real bad? | |
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15th June 2009, 12:15pm
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#13 | | HENRY ROLLINSAUSAGE
Join Date: Feb 2002 Location: G65/G44/FK5
Posts: 12,180
| Re: 02 insurance claim
It makes no sense though.... it basically means my insurance doesnt cover me for anything?
It happened less than 48 hours ago...
What If I lost it at 2am, and called them to report it missing at 2:30 and all sorts of calls had been made within that 30minutes - they are telling me I still need to pay it?
Anyone from 02 clarify? fucking joke insurance.
They told me £24 worth of international calls had been used so far since saturday but the system takes 24 hours to update so "more calls may come through..." so fuck knows.
Absolutely baffled, I feel as if Ive been robbed twice. | |
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15th June 2009, 1:27pm
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#14 | | What a floozy.
Join Date: Oct 2001 Location: Tradeston.
Posts: 14,884
| Re: 02 insurance claim
Aye, you're not covered until you call to bar it. You're supposed to call immediately. As far as i know it'll be in your terms and conditions for your insurance.
__________________ The whole world shines shit and calls it gold. LastFM | |
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15th June 2009, 1:36pm
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#15 | | cromulent
Join Date: Jan 2002 Location: the icy heights
Posts: 5,870
| Re: 02 insurance claim
Quote:
Originally Posted by AWESOMEUS MAXIMUS It makes no sense though.... it basically means my insurance doesnt cover me for anything?
It happened less than 48 hours ago...
What If I lost it at 2am, and called them to report it missing at 2:30 and all sorts of calls had been made within that 30minutes - they are telling me I still need to pay it?
. | That was exactly what happened to me, a lot of the calls were to Nigeria, I tried toe xplain that I'd been a customer for almost two years and had never made a call outside of Scotland etc, but made no difference. Insurance covers lost or stolen and in certain scenarios damage, but if they can pin it on you they normally do, that's been my experience anyway. | |
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